questions? we've got you.

We believe skincare should feel simple, not overwhelming. NUDERME is built around a straightforward four-step approach: Cleanse, Treat, Hydrate and Protect — with extra care whenever your skin needs it.

Start with what your skin needs most. You can shop by skin type, concern or routine step to narrow down your options. Each product page also explains what the formula does and who it is designed for.

You can find the complete INCI ingredient list on each individual product page under the Ingredients section.

Some formulas are designed with sensitive skin in mind, while others contain more targeted active ingredients. Always check the individual product page and ingredient list before use.

Yes. Your routine does not need to be exclusively NUDERME. Our products are designed to fit easily into an existing skincare routine.

No. Formula composition can vary from product to product. Check each product page for the specific information and claims relating to that formula.

It depends on the formula. You can find information about the scent or aroma of each product directly on its product page.

Keep your products in a cool, dry place away from direct sunlight and excessive heat. Always close the packaging properly after use.

Check the packaging for the PAO symbol — the small open-jar icon — which indicates how many months the product should be used for after opening.

Every product page includes its benefits, recommended skin types, how to use it, ingredient information, texture, scent and frequently asked questions specific to that formula.

Keep it simple. Start by cleansing your skin, add a treatment if you need one, moisturize and use sunscreen during the day.

Our routine is built around four simple steps: Cleanse, Treat, Hydrate and Protect.

Not necessarily. Think of the four steps as a framework, not a rulebook. Use what your skin needs and skip what it doesn’t.

Start with a cleanser, then choose a treatment based on your main skin concern. Follow with a moisturizer and finish your morning routine with SPF.

As a general rule: cleanse first, then apply lighter treatments and serums, followed by moisturizer. Sunscreen should always be the final step of your morning skincare routine.

You usually do not need to wait several minutes between each step. Give each product enough time to settle into the skin before applying the next one.

Yes, but more is not always better. If you are combining several active ingredients, introduce them gradually and pay attention to how your skin responds.

Your routine can be similar, but sunscreen is only needed during the day. You may also prefer different treatments depending on whether it is your morning or evening routine.

Daily sun protection helps protect the skin from UV exposure and is particularly important when using products designed to target uneven tone or visible signs of ageing.

Skincare takes consistency. Some effects, such as hydration, may be noticeable quickly, while concerns such as uneven tone, blemishes or texture usually take longer to improve.

If you have sensitive or reactive skin, patch testing a new formula before applying it more widely is a good idea.

Stop using the product and give your skin time to recover. If irritation persists or you are concerned about a reaction, seek advice from a qualified healthcare professional.

Each version is designed for a different need. Bounce focuses on hydration and refreshing the eye area, Bright is designed to brighten and revive, while Calm focuses on soothing, hydration and the appearance of redness.

Choose based on what your eye area needs most. Go for Bounce when it feels dry or tired, Bright when you want a more luminous look, and Calm when your priority is comfort and soothing care.

Apply the patches to clean, dry skin underneath the eyes and leave them on for the recommended amount of time shown on the product packaging or product page.

We recommend using them on clean skin before applying the rest of your leave-on skincare routine, unless the individual product instructions say otherwise.

They can be used whenever your eye area needs an extra boost. Follow the usage instructions provided with each product.

No. They are designed for a single use unless stated otherwise on the individual product packaging.

You can store them somewhere cool for an extra refreshing feel, but always follow the storage instructions on the packaging.

Absolutely. The three formulas are designed for different needs, so you can choose whichever one makes the most sense for your skin that day.

Check the ingredient list before use, especially if your eye area is particularly sensitive. Discontinue use if irritation occurs.

Once your order is successfully placed, you should receive an order confirmation by email.

Check your spam or junk folder first. If you still cannot find it, contact us using the email address you used at checkout.

We begin processing orders as quickly as possible, so changes cannot always be guaranteed. Contact us as soon as possible and we will see what we can do.

If your order has not yet been processed or shipped, we may be able to cancel it. Contact us as soon as possible with your order number.

The available payment methods will be displayed at checkout based on your location and device.

Unless otherwise stated, discount codes generally cannot be combined. Any restrictions will be shown at checkout or in the promotion terms.

Check that the code is still valid and that your order meets any minimum spend, product or eligibility requirements. If it still does not work, contact us.

We process and ship all orders within 1–2 business days after payment confirmation.

Estimated delivery time is approximately 5 business days for both Europe and the United States after your order has shipped.

Orders to Europe are shipped from Latvia. Orders to the United States are shipped from within the USA.

Shipping is free on qualifying orders over 45$ or 45€. For smaller orders, shipping costs are calculated at checkout based on your destination and order weight.

Yes. We offer free shipping on orders over 45$ or 45€. The qualifying shipping option will be shown automatically at checkout when your order is eligible.

Delivery times are estimates and may vary due to circumstances beyond our control, including customs, public holidays, weather conditions and carrier delays.

Once your order has shipped, you will receive tracking information by email when tracking is available.

Tracking can sometimes take a little while to update after a parcel has been handed to the carrier. If there has been no movement for an extended period, contact us at info@nuderme.com and we will help you investigate.

First, check around your delivery location, with other members of your household and with neighbours where appropriate. If you still cannot locate your parcel, contact the carrier and then get in touch with us at info@nuderme.com.

Contact us as soon as possible at info@nuderme.com. If your order has not yet been processed, we may be able to update the address. Once an order has shipped, changes may no longer be possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with any applicable tags and in its original packaging. You will also need your receipt or proof of purchase.

Under our standard 30-day return policy, returned items must be unused and in their original condition and packaging. If your product is defective or damaged, please contact us so we can evaluate the issue separately.

Contact us at info@nuderme.com with your order details and return request. If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package.

No. Items sent back to us without first requesting a return will not be accepted. Please contact info@nuderme.com before sending anything back.

Please inspect your order when it arrives and contact us immediately if an item is defective or damaged. Include your order number and clear photos of the product and packaging so we can evaluate the issue and make it right.

Contact us immediately at info@nuderme.com with your order number and a photo of the product you received. We will review the issue and help resolve it.

Under our standard return policy, we cannot accept returns on sale items or gift cards. This does not affect any statutory rights that may apply to you.

The fastest way to get the product you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the new item.

Yes. If you are a resident of the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, without having to provide a reason.

Contact us at info@nuderme.com with your order number and a clear statement that you wish to withdraw from your purchase. You may also be able to initiate the return directly through your customer account.

Items must be returned within 14 days of notifying us of your decision to withdraw. Products must be in good condition, with no signs of use beyond what is necessary to assess their nature and characteristics.

Return shipping costs are the customer’s responsibility when exercising the EU right of withdrawal, unless otherwise stated.

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days.

For eligible EU withdrawals, once we receive and inspect the returned items, we will process your refund within 14 days using the same payment method used for the original purchase.

Banks and credit card providers may need additional time to process and post a refund after we issue it. If more than 15 business days have passed since your return was approved, contact us at info@nuderme.com.

You can contact us at info@nuderme.com or through our Contact page.

Include your order number, the email address used at checkout and a short description of the issue. If your request concerns a damaged, defective or incorrect product, please also include clear photos.

We aim to respond as soon as possible. Response times may be slightly longer during launches, promotions or particularly busy periods.

Return eligibility depends on the condition of the item and our current returns policy. Please check our Returns & Refunds policy for the complete terms.

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they are faulty or there is another issue with the order.

Contact us as soon as possible and include your order number along with clear photos of the damaged product and packaging.

Contact us with your order number and a photo of what you received so we can help resolve the issue.

Once a refund has been processed, it may take several business days to appear on your original payment method depending on your bank or payment provider.

This depends on the reason for the return and the circumstances of the order. Please refer to our full Returns & Refunds policy for details.

You can reach us through the contact details provided on our Contact page.

Include your order number, the email address used at checkout and a short description of the issue. Photos are helpful if your request concerns a damaged or incorrect item.

We aim to respond as soon as possible. Response times may be slightly longer during launches, promotions or particularly busy periods.